Order & Delivery
Your order means a lot to us, which is why we are committed to delivering all our products quickly and reliably. Deliveries are usually made from Monday to Saturday.
Shipping costs
Many of our competitors charge a shipping fee. Almost all our shipping options are free for all orders for any destination in the Netherlands and Belgium.
Delivery & processing times
After placing your order, we ship your products within 1 to 3 working days. On larger products such as sofas or beds this may take longer, this will be specifically mentioned in the product description. As Medina Home has many different partners, delivery times may vary. The delivery time depends on the product, but the average shipping time is between 7 - 15 working days, shipped by DPD, DHL, PostNL or Bpost. If the product falls outside the standard delivery time, this will be indicated in the description.
Shipping updates and alerts
Communication is very important, we will keep you informed during the shipping process via e-mail notifications. When your order has shipped, you will receive an email with the tracking number of your package. This number can be used to track the shipment with the delivery company mentioned in the email.
What is the estimated delivery time?
Delivery times are influenced by product availability, geographic location of the product in inventory, your shipping destination and the courier partner's time-to-deliver in your location. But the average shipping time is around 1 - 3 weeks.
How much does delivery cost?
Most countries are FREE shipping!
What happens if I am out when delivery is attempted?
Your order will be delivered to the delivery address you have provided to us. If you weren’t available when the courier partner knocked at your door, two additional delivery attempts will follow on successive days.
When will the deliveries take place?
Our courier partner will try to deliver between 9:00 and 18:00. If you cannot be there at a certain hour, try to see if someone else can be at the delivery address to accept the parcel on your behalf.
How will I be notified about my order?
If you have successfully placed an order with us, we will keep you notified at different stages of the journey of your order. An e-mail or SMS will be sent once you've successfully placed your order. We'll also let you know soon when the item(s) are shipped to you along with the tracking number(s) for your shipment(s).
How will the packaging look like in case of a door delivery?
We ensure highest standards of packaging norms and deliver all our products in highly standardized Carton Boxes which will enable there are no damages while handling your items.