FAQ’s

Most frequently asked questions

Shopping Basics

When can I expect my order?

The average delivery time is 5 - 10 working days. Please check the product description carefully as delivery times may vary per product.

The expected delivery time has passed, where is my order?

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes an order may be delayed or lost in the delivery process. You can check the status of your order via the track & trace send by e-mail. Have you not received anything 3 days after the expected delivery time? Then please contact us.

Do You Ship Internationally?

Yes, we ship internationally! We are happy to ship international orders. We’ve had the opportunity to ship to many countries.

Payments

What Payment Methods Are Accepted?

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Do you accept international credit cards?

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Do you charge sales tax on any item?

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Shipping & Returns

I want to return my purchase! What do I do?

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How long does it take for me to get a refund?

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How Can I Cancel Or Change My Order?

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How can I get assistance if I need it?

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